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Landlord process

10 reasons to choose us to rent out your property

If you are thinking about becoming a landlord, you have two choices: pay a letting agent, or do it yourself.

Here’s why you should choose and trust Lang Town & Country to rent out your property.

Here at Lang Town & Country, we’re people-people. We always have been and we always will be!

As an independent letting agency, our staff take great pride in providing an enthusiastic, professional and efficient service for you.

We have three locations across Plymouth. Our lettings operation is run mainly from our brand new head office on Mutley Plain, while we also have lettings resources in our Plymstock and Waterside branches. Together, our dedicated and personalised team helps landlords and tenants alike on a daily basis.

We use quality images to market your property physically and online, and will work with you to make sure you’re happy. We also film video tours of each property which we upload to our ever-growing YouTube channel for potential tenants to watch.

Lang Town & Country Lettings is one of the most highly regarded and professional residential letting agencies in Plymouth.

We are registered with ARLA (Association Of Residential Letting Agents) PropertyMark. This means we are bound by the Association’s regulations with regards to conduct, best practice and handling clients’ monies.

We continue to invest heavily in the ongoing training of our team. Our agents attend regional and national conferences to ensure that you, our clients, receive the most up-to-date information on current legislation and regulations.

We’re also members of the Client Money Protection Scheme and Safe Agent, protecting both the landlord’s and tenant’s money.

Our team has an in-house inventory clerk, EPC and Legionella Assessor, as well as a PAT tester. We also outsource our enhanced tenant referencing and bear the cost of this.

Lang Town & Country offers both lettings and investment advice, including buy-to-lets and portfolios.

Since the first lockdown began in March 2020, we’ve seen a leap in the number of people looking for quality rented accommodation throughout Plymouth and the surrounding areas.

People have, of course, had a lot of time to reevaluate their lives – including where they live. It could be because they live in a property with no outside space or, as more and more people now work from home, they now need an office or space where they can comfortably work?

Plymouth’s accessibility to both the moors and to the waterfront has been a great draw and offers a better lifestyle for some than being in the hustle and bustle of some cities around the country.

The Lang Town & Country team always goes above and beyond for landlords and tenants.

Through more than 20 years’ experience, we have built a proud and growing reputation for our bespoke service client care.

Much of our business is based on referrals from previous clients. We are proud to reflect on our positive feedback and continually develop our service levels.

Our Lang Town & Country Lettings team offers FOUR different management services: Tenant Find, Rent Collection, Managed, and Managed +.

Each category carries a different fee structure and each requires varying levels of involvement from you as the landlord.

Tenant Find

  • Consultation Service
  • Property Marketing Plan
  • Photos, Video Tour and Floor Plan
  • Internet Property Advertising advertising including dedicated YouTube channel and sign board
  • Client/Property Matching Software
  • Accompanied Viewings
  • Tenant Interviewing & Selection
  • Comprehensive Tenant Referencing Service & Right to Rent Check
  • Arrange Compliance Certificates Required
  • Signing of Tenancy Agreement

Rent Collection

All services from Tenant Find, plus:

  • Rent Collection
  • Monthly Statement of Account
  • Tenant Check-in with Smoke Alarm & Carbon Monoxide Testing


All services from Rent Collection, plus:

  • Registration of the Deposit
  • Liaising with other Organisations (e.g. Block Management Company)
  • Routine Inspections with Report Issued to Landlord
  • Administration of Property Maintenance
  • Tenant Check-out & Meter Readings
  • Negotiating Return of Deposit & Handling Deductions with TDS
  • Comprehensive Inventory & Schedule of Condition

Managed +

All services from Managed, plus:

  • Rent Review & Issuing A Section 13 Notice
  • Issuing A Section 21 Notice
  • End of Tax Year Statement (Upon Request)
  • Rent Guarantee & Legal Expenses Policy

The first step to renting your property is to find out what rent you can anticipate achieving on a per calendar month (pcm).

Rents are usually calculated excluding bills, ground rents and service charges. Whether the property is furnished or unfurnished does not usually affect how much rent can be achieved, but it may influence how quickly it is rented.

When conducting a market appraisal, we specialise in offering in-depth advice about what works may be required to the property in order to present it at its best and achieve the maximum possible rental value for you.

Gone are the days where you could only market your property locally in Plymouth and the surrounding areas. Now, thanks to our social media and YouTube channels, we can reach potential tenants right across the world on your behalf.

Our YouTube channel now has more than 1,500 subscribers from across the world, and our audience is growing by the day. 

Lang Town & Country will list your property on the major portals like Rightmove, Zoopla and Boomin.

We also utilise Facebook, Twitter and Instagram to put your property in front of thousands of potential tenants.

It allows us to showcase it to a larger audience and gain maximum exposure, giving you the best chance of a quick rental.

While your property is on the market, our dedicated team will keep you informed of interest shown, viewings booked and feedback from potential clients.

This includes meeting and selecting future tenants, preparing the property for move-in, regular routine inspections, and maintenance and repairs, through to move-out inspections and deposit returns.

Our team will also offer advice on whether any action is required as a result of viewing feedback received, as well as keeping you informed of any changes in the market and other available comparable properties.

As a landlord, it’s crucial that you ensure the safety of your tenants and their guests.

Some requirements are mandatory, such as the Landlords Gas Safety and Electrical Safety Certificates. Both of these need to be conducted by a Gas Safe-registered contractor and a qualified electrician respectively.

Smoke detectors are now mandatory on every floor in rental properties. CO2 detectors are currently only required where there is a solid fuel burner. However, it is advisable that these are installed as per the manufacturer’s instructions in any room where there is a gas appliance.

All smoke detectors and CO detectors must be tested and in working order upon the commencement of any tenancy and throughout.

We also offer advice on the Government’s guidance to Legionella testing.

See our services above to find the right one for you.

The Covid-19 pandemic has presented property agents like us with undoubtedly the biggest test our industry has ever faced.

With the health and safety of our clients and staff remaining paramount throughout lockdown, we were on hand to offer the same fantastic service that we have for decades.

All our hard work continues to pay off, and our lettings team are certainly leading the way.

In 2021, we even let our entire stock of properties for the first time in our 23-year history!

Get in touch to find out more at

This is intended to serve as a guide and help you through the process.

If you would like to arrange a time to speak with one of our experienced letting agents, please contact your local office.

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