Lang Town & Country Lettings has received written praise from the House of Commons following its latest national award success.
Rebecca Smith MP, Conservative Member of Parliament for South West Devon, wrote a wonderful personal letter after the company was awarded Gold in the Best Estate Agent Guide 2026.
It marks the fifth consecutive year Lang Town & Country Lettings has achieved this prestigious recognition.
The award places the Plymouth-based lettings team firmly within the top 2% of letting agencies nationwide. It reflects consistency, high standards, and a long-standing commitment to landlords and tenants alike.
For the team, recognition from a local MP adds another meaningful layer to an already significant achievement.
National award recognition, five years running
The Best Estate Agent Guide is widely regarded as one of the most rigorous benchmarks in the property industry.
Agents are assessed through an independent and data-led process. This includes mystery shopping, customer service standards, compliance checks, and overall operational performance.
Winning the top award once is an achievement. Winning it five years in a row demonstrates consistency at the highest level.
Lang Town & Country Lettings has now been recognised year after year for delivering a professional, compliant, and customer-focused service in a constantly changing sector.
With ongoing legislative reform, including the introduction of the Renters’ Rights Act, this consistency is more important than ever for landlords seeking reassurance and clarity.
Recognition from South West Devon MP
Following the announcement of the Gold award, Rebecca Smith MP wrote to the Lang Town & Country Lettings team to congratulate them on their success.
Her letter highlights not only the national recognition, but also the care and expertise shown in day-to-day property management.
The letter reads in full:
Dear Team,
I wanted to write to congratulate you all on achieving Gold in the Best Estate Agent Guide 2026! What a fantastic achievement and even more impressive to have secured this recognition for the fifth year running.
Bring ranked among the top letting agencies in the UK really highlights the care, expertise, and consistency you bring to your work every day. It’s clear how much pride you take in supporting landlords and managing properties to such a high standard, and this award is a great reflection of that.
Well done to everyone involved! You should be incredibly proud of what you’ve achieved. Wishing you continued success and many more milestones ahead.
All best wishes,
Rebecca Smith MP
A reflection of trust built over decades
Lang Town & Country has supported landlords across Plymouth and the surrounding areas for more than 35 years.
During that time, the lettings market has changed significantly. Regulations have increased. Tenant expectations have evolved. Compliance has become more complex.
Despite this, the company has remained focused on clear communication, professional standards, and proactive management. That long-term approach is a key reason why landlords continue to place their trust in the business.
The Gold award, and the recognition from Rebecca Smith MP, both reflect that commitment.
Richard Rabin, Lettings Director at Lang Town & Country, said: “Receiving a letter like this means a great deal to our whole team.
“Being recognised nationally is incredibly rewarding, but having that work acknowledged locally makes it even more meaningful.
“Winning this award for the fifth year running shows that consistency matters. We work hard to keep landlords informed, compliant, and well positioned, especially as legislation continues to evolve. This recognition reflects the professionalism of our team and the trust our landlords place in us every day.”
Staying ahead in a changing lettings landscape
The lettings sector is currently undergoing one of its biggest periods of reform in decades.
With the Renters’ Rights Act bringing fundamental changes to tenancy structures, possession grounds, and compliance requirements, many landlords are seeking reassurance and expert guidance.
Lang Town & Country Lettings has focused heavily on preparation. Internal processes are being updated. Advice is being shared regularly. Landlords are being supported through clear and timely communication.
This proactive approach is a key reason the business continues to be recognised by the Best Estate Agent Guide year after year.
Five years of Gold standard service
The Gold award is not attributed to one individual. It reflects the collective effort of the entire lettings team.
From property managers and negotiators to compliance specialists and support staff, every role contributes to the overall service landlords and tenants receive.
Looking ahead with confidence
While the team is proud of this milestone, the focus remains firmly on the future.
The lettings landscape will continue to change. Landlords will face new requirements and responsibilities. Professional guidance will be more important than ever.
Lang Town & Country Lettings will continue to support landlords with clear advice, strong processes, and proactive management. The aim is simple. To help landlords remain compliant, informed, and confident.
Ready to talk about your property?
If you would like to discuss your rental property, future plans, or how upcoming legislation may affect you, the Lang Town & Country Lettings team is here to help.
Get in touch today for expert guidance and no-obligation advice.
