Being a landlord in Plymouth today means dealing with a lot more than finding a tenant and collecting the rent.
There are inspections to arrange, maintenance issues to resolve, and a growing list of legal requirements to handle.
EPCs, Legionella Risk Assessments and PAT testing are now a standard part of managing a rental property, and with the Renters’ Rights Act bringing further changes, staying compliant has never been more demanding.
For landlords in Plymouth, particularly those with more than one property, keeping track of all these responsibilities can quickly become time-consuming and difficult to manage alone.
At Lang Town & Country, we believe our role goes far beyond simply finding tenants. Our lettings and property management team is here to provide the knowledge, organisation and day-to-day support landlords need to manage their properties with confidence.
And a key part of that support is our dedicated compliance officer, Hugo Oliveira.
Meet Hugo: Our Dedicated Compliance Specialist
One of the benefits of working with Lang Town & Country is having access to specialist knowledge in-house.
Hugo Oliveira is our dedicated compliance officer and plays a central role in helping landlords in Plymouth meet their responsibilities. As well as being a dedicated in-house EPC assessor, Hugo is a specialist Domestic Energy Assessor, Legionella Risk Assessor and Inventory Clerk.
That means landlords can access a full range of compliance services through one experienced point of contact, rather than juggling multiple providers.
For landlords with multiple properties especially, this makes a real difference. Reports, assessments and legal deadlines are easy to lose track of. Having someone within your letting agent who understands these requirements inside and out gives you one less thing to worry about.
EPC Assessments
Before a property can be sold or rented, it is a legal requirement to have a valid Energy Performance Certificate (EPC), subject to certain exemptions.
An EPC rates how energy efficient a property is, from A (most efficient) to G (least efficient).
Hugo carries out EPC assessments as part of our in-house compliance services, helping landlords in Plymouth understand their property’s energy performance and ensuring the right documentation is in place.
Legionella Risk Assessments
Legionella is another key responsibility for landlords. A Legionella Risk Assessment identifies potential risk factors within a property and the likelihood of exposure to Legionella bacteria. Landlords are legally required to assess and manage this risk.
As a specialist Legionella Risk Assessor, Hugo helps landlords in Plymouth meet this responsibility and flags any issues that need attention before they become a problem.
PAT Testing Reports
Portable electrical appliances also need to be factored into managing a rental property. PAT testing identifies potentially unsafe electrical equipment so problems can be addressed before they put tenants at risk.
Hugo provides PAT Testing Reports, covering another essential element of compliance as part of a professionally managed tenancy.
Keeping up With The Renters’ Rights Act
The private rental sector is constantly changing, and the Renters’ Rights Act is a major part of that shift.
For landlords in Plymouth, the legislation changes how rented properties are managed and reshapes the relationship between landlords and tenants. Keeping up with what this means in practice is difficult enough on its own, let alone alongside everything else involved in running a rental property.
This is exactly why professional property management matters.
At Lang Town & Country, our role isn’t to find a tenant and hand over the keys. We help landlords in Plymouth navigate the practical side of managing a tenancy – from compliance and property condition through to maintenance and communication.
Having an experienced team in your corner means you always have someone to turn to when requirements change or questions come up.
Maintenance Made Simpler With TAPI
Compliance is only one part of looking after a rental property. Even a well-maintained home will occasionally need a repair. A dripping tap, faulty appliance, heating issue or problem with a door might be straightforward to fix, but managing maintenance remotely can quickly eat up a landlord’s time.
That’s why we introduced our new TAPI maintenance system.
TAPI makes reporting and managing maintenance issues simpler for tenants, landlords and our property management team alike.
Tenants get access to useful guides for common problems, helping them resolve everyday issues themselves. Not every problem needs an engineer, and clear advice can often sort out a minor issue quickly.
Where professional attention is needed, our dedicated maintenance team oversees the process and arranges the right support.
We also give landlords in Plymouth access to a wide network of trusted tradespeople, so repairs are handled efficiently and properly the first time. The result is less time spent arranging contractors, chasing updates and coordinating access.
Access our TAPI maintenance system.
Looking after landlords and tenants
Good property management should work for everyone. Landlords in Plymouth want their investment protected, their property maintained and their legal responsibilities taken care of.
Tenants want a safe, well-maintained home and a straightforward way to report problems.
At Lang Town & Country, our approach is built to support both. Our dedicated compliance and maintenance services handle the important practical aspects of a tenancy in-house, while our wider property management team keeps communication and oversight moving smoothly.
Having Hugo as a dedicated compliance officer is a particularly valuable part of this. Rather than leaving landlords to navigate EPCs, Legionella assessments, PAT testing and inventories alone, we provide specialist support from within our own team.
More Than Just a Letting Agent
Being a landlord today means dealing with far more than rent collection and finding tenants. There are compliance requirements, maintenance responsibilities, changing legislation and the everyday needs of the people living in your property.
At Lang Town & Country, we want to make that as straightforward as possible. From Hugo’s specialist compliance services to our dedicated maintenance team and new TAPI system, we’ve built our services around the practical realities of being a landlord.
Whether you need an EPC, Legionella Risk Assessment, PAT Testing Report, inventory or maintenance support, our team can help.
And as landlord requirements continue to evolve through legislation like the Renters’ Rights Act, having an experienced local team behind you provides real reassurance.
If you’re a landlord in Plymouth or the surrounding area and want to find out more about our property management and compliance services, speak to Lang Town & Country today. We’re here to help you look after your property, support your tenants and stay on top of everything that comes with letting your property.
